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Shipping

At Design Mall, we take pride in offering made-to-order items, ensuring each product is crafted with care specifically for you. Whether it's printing in-house at our US facilities or sourcing globally, we prioritize quality and variety to meet your needs.

Estimated Time of Arrival: Orders are processed on business days, Monday through Friday, Eastern Standard Time, excluding holidays recognized by the Post Office.

Production Time: Custom orders typically ship within 3-7 business days, while non-custom orders are dispatched within 1-3 business days.

Shipping Time: Delivery times vary depending on your location. While we collaborate closely with our logistics partners to provide accurate estimates, please note that transit times are approximate and subject to factors beyond our control.

Country Carrier Shipping Time (business days)
US USPS/ UPS/ DHL Ecommerce 7 - 12
EU DHL/ PostNL/ Bpost/ La Poste/ Colis/ Privé/ Correos/ SDA 7 - 15
CA Canada Post 7 - 15
AU Australia Post 7 - 15

Please Note: For personalized or modified orders, additional time may be needed for our designers to perfect your items. The complexity of the customization determines the design timeframe.

Order Tracking: Once your order is shipped, you'll receive email notifications and have access to real-time tracking on our website. Some orders may be split into multiple parcels, each with its own tracking number.

Please allow 5-7 days for carriers to scan your package into their system. If tracking information is unavailable initially, it means the parcel hasn't been processed yet.

Incorrect Address: Accuracy in providing your shipping address is crucial to avoid delays and complications. In case of incorrect or missing information detected on our end, we may reach out to you for updates.

We hold no responsibility for orders delivered to incorrect addresses or returned to sender. Such orders will be handled by our shipping partners. Please verify your shipping address before reaching out to our customer support.

For orders returned due to incorrect addresses, a re-shipping fee is applicable. We cannot be held responsible for parcels lost, stolen, or damaged after redirection requests made to carriers.

Customer Satisfaction: Your satisfaction is our top priority, and we're committed to addressing any concerns promptly to ensure a positive shopping experience.