Your satisfaction is of the utmost importance to us at MyDesign Mall. We want you to be completely happy with your personalized gifts. This refund policy outlines the terms and conditions under which refunds can be issued.

Personalized Items:

Due to the unique and customized nature of our personalized products, we are unable to offer refunds on these items unless:

1. Defects or Errors: If the item you receive is damaged, defective, or there was a mistake on our part, we apologize for any inconvenience caused. In such cases, we will gladly replace the item or provide a full refund.

2. Non-Receipt: If you do not receive your personalized order within the specified delivery time, please contact us. We will investigate the issue and, if necessary, offer a replacement or refund.

Non-Personalized Items:

For non-personalized items, we offer a refund within 30 days of delivery under the following conditions:

1. Condition: The item must be unused, in its original packaging, and in the same condition as when received.

2. Initiating the Refund: To initiate a refund for a non-personalized item, please contact us within 7 days of receiving the order. We will provide you with instructions for returning the item.

Refund Process:

1. Contact Us: To request a refund, please reach out to our customer support team at service@mydesignmall.com with your order number and a detailed description of the issue.

2. Return Authorization: Our team will review your request and provide you with a return authorization if applicable.

3. Return Shipping: If you are required to return the item, carefully package it to prevent damage during transit. You are responsible for return shipping costs.

4. Inspection and Processing: Once we receive the returned item, we will inspect it to ensure it meets our refund policy criteria. Refunds will be processed within 7 business days after the item is received and inspected.

Exceptions:

• Items that show signs of use, damage, or alteration are not eligible for a refund.
• Shipping and handling fees are non-refundable.

Contact Us:

If you have any questions or need assistance regarding our refund policy, please contact our customer support team at [your phone number here] or service@mydesignmall.com. We are here to ensure your experience with MyDesign Mall is exceptional.

Thank you for choosing MyDesign Mall for your personalized gifting needs.

Warm regards,

Bella

Customer Relations Team MyDesign Mall